Head of Customer Relationship Management

3 weeks ago


City Of Canada Bay Council, Australia Nestle Operational Services Worldwide SA Full time
Customer Relationship Management Leader

Cultivate Exceptional Customer Experiences

Nespresso ANZ is seeking a seasoned Head of CRM and Insights to spearhead our customer relationship management efforts. This pivotal role will drive business success by enhancing customer satisfaction, leading our CRM team, and managing our end-to-end Customer Experience and Insights process.

Key Responsibilities:

  • Capture, combine, and translate customer, consumer, and market data to inform business decisions
  • Develop and execute the consumer journey strategy, aligning with our omnichannel vision
  • Create and implement effective activation, onboarding, and loyalty strategies
  • Support the Director in making informed investments and decisions
  • Build and lead a high-performing CRM team, fostering collaboration and shared goals

Requirements:

  • University Degree in Business, Marketing, or a related field
  • 10+ years of extensive CRM and customer lifecycle management experience
  • Minimum 5+ years of leadership experience, driving and developing a CRM team
  • Demonstrated knowledge of statistics packages, data query tools, and direct-to-consumer communication

Nespresso Culture:

We celebrate individuality, diversity, and inclusion. Our vibrant and dynamic team is passionate about innovation, growth, and creating exceptional customer experiences.



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