Customer Service Ambassador

3 weeks ago


Hoppers Crossing, Victoria, Australia Great Southern Bank Full time

Company Overview:

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At Great Southern Bank, we're dedicated to helping everyday Australians achieve their financial goals. We're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected.

About the Role:

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We're seeking an experienced Customer Service Specialist to join our team in Werribee. As our highly valued representative, you'll be the first point of contact for our customers and their retail banking needs.

Your Key Responsibilities:

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  • Provide exceptional customer service through a range of products and services including savings, insurance and personal lending.

  • Deliver sales and lending results by identifying and meeting the financial needs of our customers.

  • Support our purpose of helping every Australian own their own home.

Requirements:

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To succeed in this role, you will have:

  • A proven track record of delivering excellent customer service in a fast-paced environment.

  • Strong communication and interpersonal skills with the ability to build rapport with customers and colleagues.

  • The ability to learn new products, services and ways of working.

  • A passion for helping others achieve their financial goals.

  • An estimated salary of $60,000 - $80,000 per annum, dependent on experience and location.

Benefits:

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As a valued member of our team, you'll enjoy a range of benefits including:

  • Opportunities for professional development and career growth.

  • A flexible work arrangement allowing you to work from home two days a week.

  • Access to our wellbeing centre.

  • Discounts on a wide range of Great Southern Bank products and services.

What We Offer:

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At Great Southern Bank, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. If you're passionate about delivering exceptional customer service and have a genuine desire to help others achieve their financial goals, we encourage you to apply.



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