Customer Service and Sales Professional

3 weeks ago


Hoppers Crossing, Victoria, Australia Beacon Lighting Full time

We are seeking a highly skilled Customer Service and Sales professional to join our team at Beacon Lighting, located in Hoppers Crossing VIC. As a key member of our retail team, you will be responsible for delivering exceptional customer service, promoting our trade loyalty program, and developing strong product knowledge to assist customers in making informed purchasing decisions.

**Job Summary:**

This is a part-time role, averaging approximately 56 hours per fortnight, including every second weekend (Saturday and Sunday). The successful candidate will possess excellent communication skills, a passion for interior design, and the ability to work effectively in a fast-paced retail environment.

**Key Responsibilities:**

  • Provide expert advice to customers on lighting solutions, including residential and commercial applications.
  • Promote and expand our Trade Loyalty Program, fostering strong relationships with trade customers and identifying opportunities for growth.
  • Develop and maintain comprehensive product knowledge to assist customers in making informed purchasing decisions.
  • Achieve and exceed personal sales targets, contributing to the overall success of the store.
  • Support other team members to ensure business goals are met, demonstrating a collaborative and supportive approach to teamwork.

**Requirements:**

  • Previous experience in a retail environment, preferably in a sales or customer service role.
  • Strong communication and interpersonal skills, with the ability to connect with customers and colleagues alike.
  • An energetic and enthusiastic approach to all aspects of the job, with a passion for delivering exceptional customer service.
  • Competency in POS systems and Microsoft Office, with the ability to multitask and prioritize work effectively.

**Benefits:**

We offer a competitive rate of pay ($25-$30 per hour), performance-based profit share incentives, paid birthday leave, and well-being days. Additionally, we provide generous team member discounts, on-site parking, uniform and laundry allowance, and the opportunity to purchase shares through the Beacon Lighting share scheme.

**About Us:**

Beacon Lighting is a leading retailer of lighting solutions, committed to providing expert advice and exceptional customer service. With a passion for people, we value our teams and treat everyone as part of the Beacon family. We are proud of our strong cultural values, which drive our business decisions and shape our company culture.

**Estimated Salary Range:** $50,000 - $65,000 per annum (part-time, based on 20 hours per week)



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