Technical Applications Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $82,000

About this role:

We are seeking a highly skilled technical expert to provide second-level support for our diverse portfolio of business applications.

This position requires flexibility and the ability to work extended hours as part of an on-call roster when necessary.

The successful candidate will be responsible for providing technical support on queries, registering, tracking, troubleshooting and resolving incidents and requests using Service Management systems through to resolution.

Additionally, they will assist in identifying and diagnosing underlying causes to recurring problems, coordinating requests for application enhancements from the business and escalating them accordingly, and documenting and updating Application Support procedures and instructions.

What we need:

To succeed in this role, you will have experience from a similar IT-based role where you have consistently delivered exceptional customer service and demonstrated a passion for achieving excellent outcomes.

You should be able to quickly and effectively integrate into a fast-paced team, working both independently and collaboratively as part of a team.

You will also have the ability to work well under pressure in a diverse and dynamic environment, effectively prioritizing multiple issues simultaneously.

Technical requirements:

You will possess experience operating in an IT Service Management system, preferably ServiceNow.

You should have experience supporting Business Management Solutions (ERP), preferably MS Dynamics 365 Business Central.

Additionally, you will have experience in supporting software upgrades and implementing new applications.

You will also have experience in supporting retail systems and business reporting solutions.

Benefits:

This role offers a unique opportunity to work with a diverse range of applications and technologies.

You will have the chance to develop your skills and expertise in a fast-paced and dynamic environment.

We offer a competitive salary and benefits package, as well as opportunities for career advancement.

How to apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.

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