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Customer Service Operations Lead
2 weeks ago
We are seeking a seasoned Customer Service Manager to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.
- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Demonstrated ability to develop and implement customer service procedures, SLAs, and performance metrics.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
Our organization offers a comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a supportive work environment.
This is an excellent opportunity for a motivated and experienced Customer Service Manager to join our dynamic team and make a meaningful contribution to our success.
