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Post Production Support Specialist
2 months ago
The Post Production Support Specialist will play a critical role in supporting customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. This position requires a strong understanding of the financial industry and experience in implementing and supporting mission-critical financial solutions.
Key Responsibilities
- Analyze and evaluate customer requirements to provide product expertise and guidance throughout the post go-live journey.
- Educate customers on the methodologies and functionality provided by CRIMS, advising on best practices regarding the implementation and operation of Charles River solutions and services.
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services, documenting and communicating product improvements as part of customer-specific requirements or in response to trends in the marketplace.
- Responsible for maintaining a client issues list and status reporting, training users on existing workflows, and gathering requirements for new asset classes, security types, and/or business lines.
- Contribute to software quality by clearly communicating defects to Client Support and Product Management, supporting the defect resolution process by providing clear descriptions of defects and validating the resulting fixes.
- Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions, preferably in the financial industry.
- Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system.
- Substantive knowledge of one or more of the following: fixed income, equity financial instruments, understanding of investment management or wealth management workflows, derivatives, and FX instruments.
- Technically savvy, with understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX, and reporting tools.
- A strong record of customer service, with the ability to convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner.
- Must be customer-driven, work within a team environment, and be focused on providing a high quality of service to the customer.
- Strong time management skills, including the ability to manage multiple projects in parallel.
- Strong problem-solving/analytical skills.
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investments research & trading, and investment management to institutional clients. We make all efforts to create a great work environment, with competitive and comprehensive benefits packages, flexible work programs, and a wealth of development programs and educational support to help you reach your full potential. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. We are an equal opportunity and affirmative action employer.
