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Post Production Support Specialist
1 month ago
About the Role
The Post Production Support Specialist will play a critical role in supporting customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. This includes defining new client requirements, configuring and tuning the application to meet the client's business and technical needs, training users, testing workflows, and resolving issues.
Key Responsibilities
- Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
- Educate customers on the methodologies and functionality provided by CRIMS, advising on best practices regarding the implementation and operation of Charles River solutions and services.
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services, documenting and communicating product improvements as part of customer-specific requirements or in response to trends in the marketplace.
- Responsible for maintaining a client issues list and status reporting.
- Train users on existing workflows.
- Gather requirements for new asset classes, security types, and/or business lines, working with the Professional Services team to assign dedicated resources to accomplish deliverables.
- Contribute to software quality by clearly communicating defects to Client Support and Product Management, supporting the defect resolution process by providing clear descriptions of defects and validating the resulting fixes.
Requirements
- Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions, with experience in the implementation and/or support of a buy-side investment system within an asset manager or investment management firm.
- Hands-on experience implementing or supporting investment management software for portfolio management, order management, and compliance systems.
- Substantive knowledge of one or more of the following: fixed income, equity financial, and derivative instruments, understanding of investment management or wealth management workflows, derivatives, and FX instruments.
- Technically savvy, with understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX, and reporting tools.
- A strong record of customer service, with the ability to convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner.
About State Street
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.
