Logistics Operations Coordinator
4 weeks ago
Salary: AU$60,000 - AU$80,000 per annum, depending on experience.
We are seeking a highly skilled Logistics Operations Coordinator to join our team in Melbourne. In this role, you will be responsible for providing costing responses to rate enquiries, ensuring day-to-day operations run smoothly, and establishing operational relations with customer contact(s).
Key Responsibilities:
- To provide accurate costing responses to rate enquiries.
- To maintain up-to-date profiles in relevant systems, ensuring door-to-door monitoring of status at every step.
- To establish and strengthen operational relations with customer contact(s) through daily interactions, regular calls or visits.
- To document, resolve, analyze all complaints, and identify root causes.
- To ensure shipments are profitable, highlighting loss-making shipments to senior management.
- To liaise with customers directly, resolving feedback in a manner that provides explanations and demonstrates corrective actions.
About You:
- You will have a strong understanding of operational activities and systems.
- Prior experience in a similar role is highly desirable.
- You must be able to communicate effectively with internal and external stakeholders.
- You will possess strong analytical and problem-solving skills, along with the ability to work under pressure with great time management.
- Demonstrable tenacity and a strong desire to help customers provide great service.
About Us:
We offer flexible working arrangements, allowing you to skip the commute and work from home two days per week. We also prioritize continuous professional development and career progression discussions, placing emphasis on annual Individual Development Plans and supporting internal and external training opportunities.
We are committed to making a difference today for the people of tomorrow. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.
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