Exceptional Service Leader Wanted

2 days ago

Sydney, New South Wales, Australia beBeeSupervisor Full time $65,000 - $92,500

For two decades, The Star Sydney has been a landmark in its community. Committed to delivering exceptional experiences, we strive to create memorable moments as Australia's premier entertainment hub.

As a Supervisor reporting to the Venue Manager, you will support leading a team to deliver daily operations of the venue and provide an outstanding guest experience.

This is a fantastic opportunity where you will use your understanding of products and technical knowledge along with a hands-on approach to create a wonderful experience for guests and ensure efficiency across service.

A few key responsibilities:

• Assist the Venue Manager to lead the team and support in achieving financial targets
• Supervise staff and assist the Venue Manager with training, development, and performance management as well as leading daily shift briefings to ensure smooth transition and handover between all shifts
• Ensure all staff adheres to cash handling procedures, and record all transactions in the system in accordance with policy and procedure
• Monitor the quality of food and service to ensure high standards are maintained at all times
• Maintain cleanliness and hygiene in the workplace; coordinate maintenance and upkeep of equipment and materials; and maintain adequate levels of stock to meet demand

Required Skills and Qualifications:

• Supervisory experience within a large environment, with thorough knowledge of products and services
• Demonstrated ability in planning, resourcing people and products, performance management, and controlling costs
• Exceptional guest service skills with proactive attitude and natural ability to communicate effectively with diverse range of guests
• Highly organised and eager, with high attention to detail
• Current RSA Statement of Attainment
• Flexible availability for work over a 7-day roster

About this Role:

As an expert in supervisory duties, you understand the essence of leading a team to deliver world-class service. With exceptional communication skills and ability to create a fresh, positive, and exciting environment where safety and service are paramount, you're poised to excel in this role.

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