Strategic Customer Growth Specialist

1 day ago

North Sydney Council, Australia beBeeCustomerSuccess Full time $90,000 - $150,000

The Territory Customer Success Advisor plays a pivotal role in driving customer value as they deploy Autodesk solutions. The focus lies on the "Onboard" and "Use" lifecycle stages, where proactive engagement with customers through data-driven triggered actions and reactions to customer-initiated triggers are essential.

Key Responsibilities
  • Develop and execute onboarding and adoption strategies to enhance usage of Autodesk solutions by proactively and reactively responding to customer inquiries.
  • Provide direct guidance and resources to assist customers with onboarding new solutions.
  • Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business objectives.
  • Collaborate with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success initiatives and resolve customer activation/onboarding/usage issues.
  • Successfully close a range of data-driven customer success initiatives.
  • Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations.
  • Capture customer success stories.
  • While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of expansion opportunities.

To excel in this role, candidates should possess a Bachelor's Degree or equivalent work experience and education, 2 - 3 years of experience in sales, service delivery, or customer success management, and an enthusiastic and dedicated approach to understanding customer needs and ensuring they realise the full value of Autodesk products and services.

This position requires strong communication, analytical, and problem-solving skills, along with the ability to work effectively in a fast-paced environment. Successful candidates will be passionate about delivering exceptional customer experiences and committed to driving business growth through strategic partnerships.

Benefits:

  • Pursue a rewarding career in customer success management.
  • Contribute to driving business growth and expansion.
  • Develop strong relationships with customers and internal stakeholders.

About the Ideal Candidate:

  • A Bachelor's Degree or equivalent work experience and education.
  • 2 - 3 years of experience in sales, service delivery, or customer success management.
  • Strong communication, analytical, and problem-solving skills.
  • The ability to work effectively in a fast-paced environment.
  • A passion for delivering exceptional customer experiences.
  • Commitment to driving business growth through strategic partnerships.

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