Driving Library Innovation

7 days ago

Wollongong, New South Wales, Australia beBeeLeadership Full time $85,916 - $96,592
Library Service Officer

We are seeking a highly motivated and customer-focused individual to join our team as a Library Service Officer.

About the Role

This permanent full-time role is primarily based at Wollongong City Library, with opportunities to work across any of our seven library locations within the Wollongong Local Government Area.

You will play a key role in shaping how technology supports and enhances library services across Wollongong City Libraries.

You will lead and support technology-driven projects, collaborate across teams, support innovation, and deliver exceptional customer service.

Key Responsibilities
  • Lead and support technology-driven projects to optimise our Library Management System (SPYDUS) and improve rostering tools and in-library tech.
  • Collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
  • Support innovation by helping assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
  • Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.
What We Offer

As a valued member of our team, you will enjoy:

  • A 35-hour work week or a 9-day fortnight with a regular rostered day off.
  • Career growth and recognition through corporate learning opportunities, study assistance, and leadership development programs.
  • Generous leave provisions, including five weeks of annual leave per year.
  • A safe and healthy work environment with wellbeing programs supporting mental, physical, and social wellbeing.
  • A vibrant social culture with opportunities to engage in meaningful work and contribute to our extraordinary community.

We invite everyone to apply and encourage applications from diverse backgrounds.

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