Library Innovation Specialist

23 hours ago

Wollongong, New South Wales, Australia beBeeService Full time $85,916 - $96,259
Job Description

The Library Service Officer role is a permanent full-time position that involves leading technology-driven projects, collaborating across teams to improve services, and supporting innovation by assessing and implementing new tools and systems.

Key Responsibilities
  • Lead and support technology-driven projects to optimize the Library Management System and improve rostering tools and in-library technology.
  • Collaborate with teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
  • Support innovation by assisting to assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
  • Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.
About You
  • Be a proactive and passionate professional who thrives in a dynamic environment.
  • Bring technical knowledge, strong communication skills, customer service excellence, and a collaborative spirit.
  • Have experience with library systems and be committed to inclusion and continuous improvement.
  • Be organized, adaptable, and able to support staff and volunteers across multiple locations.
Benefits
  • Enjoy true work-life balance with flexible working arrangements.
  • Work in great conditions with a 35-hour work week or a 9-day fortnight and regular rostered day off.
  • Experience career growth and recognition through reward programs, corporate learning opportunities, study assistance, and leadership development.
  • Benefit from generous leave provisions: five weeks of annual leave per year (pro rata) and long service leave after five years.
  • Access health, safety, and wellbeing programs, including an Employee Assistance Program, health checks, vaccinations, and discounted gym memberships.

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