Library Service

3 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Library Service & Technology Officer

Wollongong City Libraries (WCL) delivers innovative, inclusive library services that connect our community with knowledge, technology, and lifelong learning across seven library locations. This permanent full-time role is based at Wollongong City Library with potential travel across locations and occasional weekend/evening work.

Responsibilities
  • Lead and support technology-driven projects, from optimising the Library Management System (SPYDUS) to improving rostering tools and in-library technology.
  • Collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
  • Support innovation by assessing, developing, and implementing new tools, systems, and policies responding to evolving community needs.
  • Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.
  • Help deliver the Wollongong City Libraries Strategy 2024-2028 goals and support service quality across all locations.
What you will bring / About you
  • Proactive, community-focused professional with a mix of technical know-how, customer service excellence, and collaboration skills.
  • Experience with library systems and supporting others with technology; experience in collections, outreach, or digital engagement is desirable.
  • Strong communication, organised, adaptable, and comfortable working across multiple locations with staff and volunteers.
  • Relevant qualification and a willingness to obtain or hold a Paid NSW Working With Children Check.
  • Commitment to inclusion and continuous improvement.
Requirements & Conditions
  • Evening and weekend shifts are part of the role; physically capable of performing duties.
  • Salary from $85,916.92 to $96,259.86 per annum, plus superannuation (package depends on skills and qualifications).
  • Travel across seven library locations within the Wollongong Local Government Area as required.
  • Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, designation requiring a paid Working With Children Check.
Benefits & Work Environment
  • True work-life balance with hybrid options, flex-time, and rostered days off.
  • 35-hour work week or 9-day fortnight with a rostered day off.
  • Career growth opportunities, recognition programs, study assistance, and leadership development.
  • Five weeks annual leave (pro rata) with long service leave after five years.
  • Health, safety, wellbeing programs, Employee Assistance Program, and discounted gym memberships.
  • Vibrant social culture with regular events and activities.
How to Apply

Applications close 11:59pm, Monday 22 September 2025. Aboriginal and Torres Strait Islander peoples, CALD communities, people with disability, and veterans are encouraged to apply. Wollongong Council is a child-safe organisation; employment may include reference, identity, medical, and criminal history checks, and a Working With Children Check where required.


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