Library Service

4 hours ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Library Service & Technology Officer at Wollongong City Council. This permanent full-time role is based at Wollongong City Library with the potential to travel and work across any of the seven library locations within the Wollongong Local Government Area. Weekend and evening work may be required based on operational requirements. Salary from $85,916.92 to $96,259.86 per annum, plus superannuation (salary package assessed based on skills, experience and qualifications).

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position requires a paid Working With Children Check.

What you will be doing
  • Lead and support technology-driven projects — from optimising the Library Management System (SPYDUS) to improving rostering tools and in-library technology.
  • Collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
  • Support innovation by assisting to assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
  • Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.
About you
  • You are a proactive, community-focused professional who thrives in a dynamic environment and is passionate about delivering high-quality library services.
  • You bring a mix of technical knowledge, strong communication skills, customer service excellence, and a collaborative spirit.
  • You have experience with library systems and support others with technology, and are committed to inclusion and continuous improvement.
  • You are organised, adaptable, able to support staff and volunteers across multiple locations, and comfortable with emerging technology. You either hold or are willing to obtain a Paid NSW Working With Children Check.
Why you'll love working at Wollongong City Council
  • True work-life balance with hybrid options, flex-time, and rostered days off.
  • Great working conditions with a 35-hour work week or a 9-day fortnight and regular rostered day off.
  • Career growth and recognition through reward programs, corporate learning opportunities, study assistance, and leadership development.
  • Generous leave provisions: five weeks of annual leave per year (pro rata) and long service leave after five years.
  • Health, safety, and wellbeing programs, including Employee Assistance Program, health checks, vaccinations, and discounted gym memberships.
  • A vibrant social culture with regular events and activities.
Other information

Applications close 11:59pm, Monday 22 September 2025. Wollongong City Council is committed to an inclusive, child-safe workplace and invites applications from all eligible candidates. Employment is subject to reference, identity, medical history, and background checks, including a Nationally Coordinated Criminal History Check and Working with Children Check where applicable.


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