Tech Support Specialist

1 month ago


Sydney, New South Wales, Australia Macquarie Full time
About the Role

As a Tech Assist member, you will be part of a dynamic team that provides customer-facing and remote support for various areas of the bank. Your role will involve resolving software and hardware issues, troubleshooting and investigations with other teams, researching for answers to issues, and contributing to projects and initiatives that drive change within the team and the bank.

Key Responsibilities
  • Provide technical support to multiple businesses, encompassing software and hardware issues, troubleshooting, and investigations.
  • Research and provide answers to technical issues, as well as contribute to projects and initiatives that drive change within the team and the bank.
  • Collaborate with other teams to resolve complex technical issues and drive business outcomes.
Required Skills and Experience
  • Proficiency in Microsoft Office365, Microsoft Windows 10/11, Apple MacBook/iOS, Zoom/Teams/Slack, Active Directory, SCCM/InTune, and General Banking and Market Data applications.
  • Hardware support and maintenance skills.
About Macquarie

Macquarie is a global financial services group operating in 34 markets, with 55 years of unbroken profitability. We are committed to providing a working environment that embraces diversity, equity, and inclusion, and we encourage people from all backgrounds to apply for a role regardless of their identity.

Benefits
  • Hybrid and flexible working arrangements.
  • One wellbeing leave day per year and up to five additional days leave based on length of service.
  • Up to 20 weeks paid parental leave, as well as benefits to support you as you transition to life as a working parent.
  • Paid volunteer leave and donation matching.
  • Range of benefits to support your physical, psychological, and financial wellbeing.
  • Access to a wide range of learning and development opportunities.


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