Tech Support Specialist

2 weeks ago


Sydney, New South Wales, Australia Macquarie Full time

Role Overview

As a Tech Assist member at Macquarie, you will be part of a global technology team that provides customer-facing and remote support for various areas of the bank. Your role will encompass resolving software and hardware issues, troubleshooting and investigations with other teams, researching for answers to issues, and contributing to projects and initiatives that enhance the environment for our team or other areas within the bank.

Key Responsibilities

  • Provide technical support to multiple businesses within the bank
  • Resolve software and hardware issues, and investigate root causes
  • Collaborate with other teams to resolve complex technical issues
  • Conduct research to find answers to technical issues
  • Contribute to projects and initiatives that improve the technology environment

Requirements

  • Proficiency in Microsoft Office365, Microsoft Windows 10/11, Apple MacBook/iOS, Zoom/Teams/Slack, Active Directory, SCCM/InTune, and General Banking and Market Data applications
  • Hardware support experience

About Macquarie

Macquarie is a global financial services group operating in 34 markets with 55 years of unbroken profitability. We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role, regardless of their identity.



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