IT Support Specialist

1 day ago

Perth, Western Australia beBeeTechnical Full time $75,000 - $95,000
Job Summary

We are seeking a skilled IT Support Specialist to provide effective technical assistance to internal and external customers.

This role involves diagnosing and resolving advanced technical issues, including software and hardware configurations.

Key Responsibilities:
  • Investigate and resolve complex technical problems in a timely manner.
  • Provide excellent customer service and maintain accurate records of all interactions.
  • Identify areas for process improvement and recommend changes to optimize IT support services.
  • Develop and update relevant documentation to ensure consistency and accuracy.
  • Collaborate with the IT team to ensure seamless maintenance of IT asset registers.
Requirements:
  • Previous experience in a similar role providing technical support.
  • Formal qualifications in IT are highly desirable but not essential.
  • Ability to communicate effectively with customers and stakeholders via various channels.
  • Capacity to work collaboratively as a team and independently when required.
About Us

We are an equal opportunity employer that values diversity and inclusion. We welcome applications from individuals who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

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