CHSP Service Coordinator

2 months ago

Perth, Western Australia Amana Living Full time
About Amana Living

Amana Living is a leading provider of aged care services in Western Australia, dedicated to supporting older individuals and their families since 1962. Our comprehensive range of services includes residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services. We strive to empower older people to maintain their individuality, providing the necessary support for a fulfilling life.

Our Mission and Values

Our vision is a community where every older person is honored and valued. Our mission is to enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our core values are compassion, collaboration, curiosity, inclusion, and trust. We are committed to leading reforms that benefit our workforce, recognizing the importance of caring for those who care for a career.

The Role

We are seeking a highly skilled CHSP Service Coordinator to ensure the effective management of CHSP services to Amana Living's Home Care clients, their families, and carers. This full-time role involves working 76 hours a fortnight, Monday to Friday from 8:30am to 4:30pm from our Subiaco Head Office.

Key Responsibilities
  1. Coordinate services and client contact in accordance with CHSP and Amana Living guidelines, referring clients to additional support services as needed.
  2. Act as the first point of contact for all CHSP referrals within the designated geographical area, from My Aged Care to Amana Living clients and their families.
  3. Support clients and their families in making informed choices about their care and services.
  4. Provide safe and effective services, and support for daily living that meets the emotional, spiritual, and psychological well-being needs of clients.
  5. Coordinate personal and clinical care that is best practice, tailored to individual needs, and optimizes health and well-being.
  6. Conduct health and safety checks at the initial referral and annually, providing telephone and face-to-face support to clients and carers within allocated geographical areas.
  7. Ensure Community Support Workers work to the My Aged Care developed care plan.
  8. Maintain and update client case notes and files in a timely manner.
  9. Work towards achieving and maintaining KPIs for the designated geographical region.
  10. Respond to client complaints and concerns in a proactive and professional manner, investigating and resolving issues in a timely manner.
  11. Identify, initiate, and coordinate quality improvement activities in relation to client care, including quality audits to ensure compliance.
Requirements

The successful candidate will have proven organizational and time management skills, with the ability to work well under pressure and meet deadlines. They will have highly developed interpersonal and communication skills, well-developed computer skills, and the ability to learn new software programs efficiently. The candidate will be able to work independently and as part of a team, acting as a change agent.

Essential criteria include evidence of COVID-19 and current 2024 flu vaccinations, the ability to obtain a National Police Clearance, successful completion of a pre-employment form and reference check, a valid 'C' Class Drivers Licence and personal vehicle, tertiary qualifications in Certificate IV in Aged Care and/or Community Care, previous experience as a Service Coordinator or similar role, proficiency in Microsoft Office applications and Client Management databases, and strong problem-solving and complaint resolution skills with the ability to take initiative with decision making.

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