Aged Care Service Coordinator

2 weeks ago

Perth, Western Australia Amana Living Full time
Job Title: CHSP Service Coordinator

Amana Living is seeking a highly skilled and dedicated CHSP Service Coordinator to join our team. As a key member of our Home Care team, you will play a vital role in ensuring the coordination of services and level of client contact complies with CHSP & Amana Living guidelines.

Key Responsibilities:
  • Coordinate services and level of client contact to ensure compliance with CHSP & Amana Living guidelines.
  • Act as a first point of contact for all CHSP referrals within the designated geographical area.
  • Support clients and their families to exercise informed choice about the care and services they receive.
  • Provide safe and effective services and support for daily living that meets the emotional, spiritual, and psychological wellbeing needs of clients.
  • Coordinate effective personal and clinical care that is best practice, tailored to individual needs and optimises health and wellbeing.
  • Conduct Health & Safety and environmental checks at the initial referral, and then annually.
  • Provide telephone (and face to face when required) support of clients and carers within allocated geographical areas.
  • Ensure Community Support Workers work to the My Aged Care developed care plan.
  • Maintain and update in a timely manner all client case notes and client files.
  • Proactively work towards achieving and maintaining KPI's as set out for the designated geographical region.
  • Respond to client complaints and concerns in a proactive and professional manner, investigating and resolving issues in a timely manner.
  • Identify, initiate, and coordinate quality improvement activities in relation to client care including quality audits to ensure compliance.
Requirements:
  • Evidence of COVID-19 and Current 2024 Flu vaccinations per Amana Living policies.
  • Ability to obtain a National Police Clearance (within 6-months validity).
  • Successful completion of pre-employment form and reference check.
  • Valid 'C' Class Drivers Licence and personal vehicle.
  • Tertiary qualifications of Certificate IV in Aged Care and/or Community Care.
  • Previous experience as a Service Coordinator or similar role.
  • Proficient in Microsoft Office applications and Client Management databases.
  • Strong problem solving and complaint resolution skills and the ability to take initiative with decision making.

Amana Living values diversity and welcomes applicants from all backgrounds. We are committed to providing a fulfilling life for older people and those who care for them.

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