Blood Donation Team Lead

5 days ago

Melbourne, Victoria, Australia beBeeLeader Full time $110,210 - $121,230

Job Overview

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The Australian Red Cross Lifeblood is seeking an experienced leader to join our Brunswick or Bundoora Donor Centres as a Donor Centre Manager. This permanent full-time opportunity offers 38 hours of work per week, with varied shifts from Monday to Friday.

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About the Role

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  • Manage the quality and safety of blood donation and blood products">
  • Work alongside the team providing service excellence to our donors">
  • Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)">
  • Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn">
  • Effectively roster employees to meet donor attendance, skill mix and operational requirements">
  • Be a great change leader ensuring you explain the "why" and support change for your team">
  • Engaging and building relationships with internal and external stakeholders">
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What We're Looking For

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  • Demonstrated experience managing a team in a customer-focused environment">
  • Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management">
  • Motivation to lead and inspire a team to reach shared goals and key performance indicators">
  • Ability to foster and build internal and external stakeholder relationships">
  • A passion for coaching people, developing skills within your team members and identifying talent">
  • Positive nature, with the ability to empathise with donors and team members">
  • Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions">
  • Highly committed to safety and quality">
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Benefits and Wellbeing

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  • We place our employees' well-being at the forefront and express gratitude and care for one another">
  • Lifeblood is recognised as an employer supporting diversity and wellbeing">
  • Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment">
  • 14 weeks paid parental leave - no waiting period for either parent">
  • Ability to purchase additional annual leave">
  • Discounted private health cover with corporate benefits">
  • Discounted access to 1,430+ gyms & pools across Australia">
  • Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support">

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