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Customer Banking Specialist

2 months ago

Sydney, New South Wales, Australia CommBank Full time
{"title": "Customer Banking Specialist", "description": "Role Overview

We are seeking an enthusiastic customer service professional to join our Inverell branch team for a contracted part-time position.

The successful candidate will have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.

Key Responsibilities:

  • Support customers with enquiries, cash handling, and transactional service
  • Complete Financial Health Checks to assess customers' financial needs
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options
  • Problem solve and provide effective solutions while championing our processes and procedures

Requirements:

  • Proven experience delivering exceptional customer service in Financial Services, Retail, or Hospitality
  • Excellent communication skills and the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

About CommBank:

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.

Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

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