Conflict Resolution Expert

4 days ago


Sydney, New South Wales, Australia IAG Full time

We are seeking a Conflict Resolution Expert to join our team. As part of the largest insurance group in Australia and New Zealand, you will have the opportunity to make a difference in the lives of our customers.

Your Role

The successful candidate will be responsible for managing disputes that arise from unresolved complaints. Using their high-level conflict resolution skills and sense of fairness, they will deliver a world-class dispute resolution experience to our customers and partners.

You will resolve internal and external disputes ranging from simple to complex, in line with industry standards and regulations. This role is a contract position until 30 June 2024, open to candidates in Adelaide, Sydney, Melbourne, and Brisbane.

About You

  • Proven experience in conflict resolution and complaint management in a general insurance or legal environment
  • Previous exposure to the AFCA complaints process
  • A strong customer focus, with the ability to show empathy and patience
  • Effective decision-making and time management skills, with the ability to work unsupervised and under pressure
  • Strong written and verbal communication skills, including advanced negotiation skills
  • Resilience and a positive mindset
  • Ability to manage simple and complex matters confidently
  • Strong computer literacy is essential

About Us

IAG is not only the largest general insurance group in Australia and New Zealand but also a tech and research facility, a hub for climate change experts, and a centre of resilience design. We are committed to making your world safer by helping, supporting ambitions, and making insurance accessible.

What We Offer

  • A competitive salary: $ AUD120,000 - $150,000 per annum
  • Flexibility and support so you can live life to the full
  • Meaningful recognition through an award-winning system
  • Join great employee network communities
  • Change the future for people who need help
  • Be part of a net zero business by 2050


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