Dispute Resolution Specialist: Conflict Manager
3 days ago
Improve your career as a Conflict Manager with IAG. We're the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum.
Your Role:
We have an exciting opportunity for a skilled Conflict Manager to join our fast-paced team. As part of our industry-leading organization, you will play a crucial role in managing disputes that arise from unresolved complaints. Your high-level conflict resolution skills and ability to work with stakeholders will enable you to deliver a world-class experience to our customers and partners.
You will resolve internal & external disputes ranging from simple to complex in line with the General Insurance Code of Practice, The Australian Financial Complaints Authority (AFCA) Rules, and Regulatory Guide 271.
This contract role is open until June 2024, and we are looking for candidates based in Adelaide, Sydney, Melbourne, and Brisbane. We offer flexible working arrangements, including remote work options.
About You:
- Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment
- Previous exposure to the AFCA complaints process
- A strong customer focus, with the ability to show empathy and patience
- Effective decision making and time management skills with the ability to work unsupervised and under pressure
- Strong written and verbal communication skills, including advanced negotiation skills
- Resilience and a positive mindset
- Ability to manage simple & complex matters confidently
- Strong computer literacy
Salary: Around $100,000 - $120,000 per annum, depending on experience
Benefits:
- Flexible working arrangements
- Opportunities for career growth and development
- Meaningful recognition through an award-winning system
- Join great employee network communities
- Be part of a net zero business by 2050
We are committed to creating a safe and supportive work environment for all employees and strive for reconciliation in Australia. Apply today and take your career to the next level
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