Hotel Operations Manager
2 weeks ago
The Hotel Operations Manager is a critical role in ensuring the smooth operation of our hotel.
This position requires a high degree of professionalism, accuracy, and exceptional customer service skills.
Main Responsibilities- Manage the efficient operation of the hotel, ensuring all departments work in harmony.
- Cross-check and balance work completed during the day for all outlets on a shift.
- Provide warm welcomes to guests, assist with luggage, and ensure efficient arrival and departure processes.
- Maintain professionalism and accuracy with information and billing during arrival and departure.
- Assist in maintaining responsibility for the overall auditing and administration function of the Night Audit team.
- Maintain procedures for cash handling and security on the front desk.
- Conduct daily hotel audits, including balancing revenue and payments from all hotel outlets.
- Proactively resolve complaints, focusing on win-win outcomes.
- Promptly respond to all enquiries, including reception, switchboard, and reservations.
- Ensure regular guest and loyalty member details are updated regularly.
- Work collaboratively with the security team to effectively manage guest safety and be prepared for fire or emergency situations.
- Accurately close off and roll over the PMS system.
- Previous experience as a Hotel Night Manager and night audit in a high-volume hotel (200+ rooms).
- Proven experience with PMS: Opera Cloud.
- Exceptional customer service skills, communication, and time management skills.
- Strong Microsoft Office skills and Excel expertise.
- A friendly and warm personality with immaculate grooming and presentation.
- Ability to work independently.
- Willingness to use initiative and strong problem-solving skills.
- Possess a proactive and resourceful approach with a high level of accuracy and attention to detail.
- Availability to work evening shifts 11pm - 7am over a rotating roster as per business needs, including weekends and public holidays.
- Willingness to obtain or have a current QLD RSA and First Aid Certificate.
- Qualifications in Accounting and/or Finance desirable but not essential.
- Demonstrated ability to act as a true ambassador for our hotel brand.
- Must hold unlimited work rights in Australia.
- Opportunities for career development and training within a dynamic and supportive team.
- Employee benefits, including discounted accommodation and food & beverage services worldwide.
- Full-time position.
- Complimentary parking.
- Paid birthday or wellness leave.
- Free staff meals during shift.
- ACCOR Career Milestone and birthday celebrations.
- Colleague food and beverage and accommodation discounts across our worldwide Accor Network.
- Training opportunities through the Accor Academy.
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