Eligibility Entitlement Specialist

4 weeks ago


Melbourne, Victoria, Australia Gallagher Full time
About the Role

We are seeking a highly skilled Eligibility Entitlement Specialist to join our team at Gallagher. As a key member of our Eligibility Branch, you will play a critical role in providing senior technical advice and support to Eligibility Officers in making complex Eligibility decisions.

Key Responsibilities
  • Provide a cost-effective, professional, and customer-focused workers compensation claims management service for all WorkSafe clients.
  • Determine liability for claims of a complex nature within the designated 28-day claims determination timeframe.
  • Act as a technical reference point for other team members, providing technical advice and mentoring to increase capability and reach the right outcome for Injured Workers and Employers.
  • Collaborate with other claims departments to deliver sustainable and well-informed decisions.
About You

We are looking for a Workers Compensation expert with a high level of technical expertise, strong client and customer engagement skills, and excellent analytical skills. You will have a strong understanding of the Accident Compensation Act and be able to apply your knowledge to make informed decisions.

What We Offer
  • Attractive remuneration packaging and flexible work arrangements.
  • A collaborative working environment with a friendly, flexible, and supportive team.
  • Opportunities for ongoing education and development.
  • Service and performance recognition awards.
  • An Employee Assistance Program for yourself and immediate family members.


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