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Customer Experience Coordinator

1 month ago

Albany, Western Australia Elders Rural Full time
About the Role

We are seeking a highly skilled Customer Experience Coordinator to join our team on a permanent, part-time basis.

As a key member of our branch, you will be responsible for providing exceptional customer service and support to our clients, ensuring a seamless experience from initial contact to final resolution.

You will work closely with our sales teams to build relationships with clients, take them through the end-to-end sales process, and provide administrative support to ensure the smooth operation of the branch.

The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work in a fast-paced environment. You will also be passionate about delivering outstanding customer experiences and have a strong understanding of agriculture seasons.

Key Responsibilities:
  • Provide expert administrative support to the team, allowing the branch to develop and foster professional relationships
  • Support clients throughout the sales process, from initial inquiry to final sale
  • Create promotional materials to actively promote the Elders brand
  • Work collaboratively with the Elders team to identify new opportunities for growth and development
  • Assist with expense management to ensure the branch operates effectively
About You:

To succeed in this role, you will be comfortable working in a collaborative and results-driven environment, be smart and resourceful, and have a passion for delivering real change for both clients and communities.

You will also have a background in business administration, an ability to cultivate relationships with current and future clients, and a willingness to learn and grow your career with Elders.

About Elders:

Elders is a trusted Australian agribusiness with a rich history spanning over 185 years. We have played a vital role in the agricultural sector, offering a wide range of products and services to farmers, including farm supplies, agronomy, livestock, wool, grain, finance, insurance, and real estate.

We are committed to creating value for all stakeholders in the agricultural supply chain, across both domestic and international markets.

If you are a motivated and experienced customer service professional looking to grow your career in a dynamic and supportive environment, we encourage you to apply today.