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Customer Service Representative

1 month ago

Albany, Western Australia Telstra Full time

Transform Customer Experiences

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We are seeking a highly skilled Customer Service Representative to join our team in Telstra Retail Stores. As a key member of our sales team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.

",">About the Role",">

This is an exciting opportunity for a motivated and results-driven individual who is passionate about providing outstanding customer service and sales support. You will work closely with customers to understand their needs and preferences, and provide tailored solutions that meet their expectations.

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As a Customer Service Representative, you will be responsible for:

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  • Sales Support: Provide expert advice and guidance to customers on our products and services, and assist them in making informed purchasing decisions;",">
  • Customer Service: Respond to customer inquiries and resolve any issues or concerns in a timely and professional manner;",">
  • Store Operations: Contribute to the overall success of the store by maintaining a high level of customer satisfaction, and ensuring that all sales and service targets are met;",">
  • Team Collaboration: Work collaboratively with colleagues to achieve sales and service goals, and contribute to a positive and supportive team environment.",">
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Key Skills and Qualifications:

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  • Customer Service Experience: Proven experience in providing excellent customer service in a fast-paced retail environment;",">
  • Sales Skills: Strong sales skills and ability to build rapport with customers and drive sales growth;",">
  • Product Knowledge: In-depth knowledge of Telstra's products and services, including pricing, features, and benefits;",">
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues at all levels.",">
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What We Offer:

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  • Competitive Salary: $60,000 - $80,000 per annum, depending on experience;",">
  • Bonus Structure: Eligible for bonus payments based on individual and team performance;",">
  • Benefits Package: Access to Telstra's comprehensive benefits package, including health insurance, superannuation, and paid leave;",">
  • Training and Development: Ongoing training and development opportunities to enhance your skills and career prospects;",">
  • Work-Life Balance: Flexible working hours and a focus on work-life balance to ensure you can maintain a healthy and happy lifestyle.",">
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How to Apply:

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If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity.

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Please submit your application, including your resume and a cover letter outlining your relevant skills and experience.

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We look forward to hearing from you