Customer Relationship Manager

4 days ago

Albany, Western Australia St John WA Full time
Transform Lives with St John WA

We are a pioneering Western Australian organisation dedicated to making a positive impact in our community. With over 130 years of experience, we have established ourselves as a cornerstone of support, connecting with people through education, training, and care.

Built on a strong team spirit and camaraderie, our mission is to serve humanity and build resilient communities. We empower our team members, both paid and volunteers alike, to work together towards the common goal of supporting wellbeing and health for every Western Australian.

Our organisation is driven by a sense of purpose and belonging, which fuels our success. We deliver pre-hospital care and related products across 17 services, generating revenue of approximately $500 million. Our diverse team of 8500 individuals includes 3500 paid staff and 5000 volunteer team members.

A Rewarding Career Opportunity

We seek an experienced Customer Relationship Manager to join our Training & Equipment Team in the Lower South Region, based in Albany, working on a part-time permanent basis, with a total of 18.75 hours per week. As a valued member of our team, you will be responsible for fostering positive relationships with clients and stakeholders, ensuring end-to-end support of training and equipment services across the region.

This role is perfect for an individual who has demonstrated expertise in maintaining customer relationships and a commitment to delivering exceptional customer service. You will need to be a self-starter with excellent customer service skills to succeed in this position.

  • Meet financial targets by coordinating private first aid training classes and onsite first aid kit servicing.
  • Provide accurate and timely service quotations to clients.
  • Offer advice and recommendations on suitable service selections that align with client requirements.
  • Engage with existing clients to provide additional information on available offerings.
  • Facilitate onboarding of new clients.
  • Maintain communication with clients, gathering feedback, and identifying areas for continuous improvement.
  • Stay informed of market trends to anticipate customer needs.
Key Qualifications and Skills

To excel in this role, you will need:

  • Background in corporate, health, training, or commercial sectors.
  • Knowledge of systems, tools, and processes relevant to this position.
  • Good problem-solving and organisational skills.
  • High attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency in conflict resolution techniques to address client concerns.
  • Ability to collaborate with internal and external stakeholders.
  • Flexibility to navigate changing priorities.
  • Dedication to ensuring client satisfaction.
  • At least two years of experience in a similar role, such as Customer Support Officer, Client Engagement Officer, or Customer Relations Officer.
  • Certificate III in Business Administration is desirable.
Benefits and Perks

We offer a competitive remuneration package, including:

  • $68,000 - $80,000 per annum (dependent on experience)
  • 17.5% annual leave loading
  • Corporate uniform
  • Salary packaging options
  • Free emergency ambulance cover
  • Free first aid training

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