Practice Manager

4 days ago

Ryde, Australia VetPartners Full time

About the Role

The Practice Manager is a key position within VetPartners, responsible for overseeing the operational and business aspects of our veterinary clinics. The ideal candidate will have a strong background in veterinary nursing and practice management, with excellent leadership and communication skills.

Key Responsibilities

  • Oversee all operational and business matters within the clinic, including communications, procedures, and services.
  • Lead on all employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
  • Be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, and complaint resolution.
  • Manage the financial performance of the clinic, including stock control, procurement, accounts, budgets, and profit and loss.
  • Lead on work health and safety compliance, facilities and maintenance, assets and equipment, and cleaning and presentation standards.
  • Work closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions of the clinic.
  • Work closely with the Regional Manager to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
  • Lead on company initiatives, projects, and technology.
  • Bring a transparent leadership style focused on collaboration and engagement.

About You

  • Cert IV in Veterinary Nursing with a minimum of 2 years clinical nursing experience.
  • Experience with practice management systems or appointment book management skills and are computer confident.
  • Strong problem-solving, decision-making, and organizational skills.
  • Good understanding of people and employment obligations.
  • Good knowledge of workplace health and safety regulations.
  • A genuine love for animals and their people.
  • Passionate about client communication and advocate patient welfare.
  • A keen desire to deliver excellent standards of patient care and personalized customer service at all times.
  • A team player with a healthy 'can-do' attitude and enjoy being part of a positive team culture.

What You'll Get

  • A friendly and welcoming team with a strong focus on team culture and stability.
  • Encouraged training and development, including access to our learning and development team and training centers.
  • Excellent career and skills growth opportunities.
  • A dynamic, interesting, and varied role.

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