Customer, Practice and Quality Administrator

7 months ago

North Ryde, Australia Achieve Australia Full time

Full time, permanent opportunity to join the Customer, Practice and Quality team.
- Location: North Ryde
- Flexible hybrid role (3 days in office, 2 days from home).

**Purpose of the role**

The role of the Customer, Practice, and Quality Administrator is crucial in providing efficient administrative support to the functions of Customer, Practice and Quality team. This is a full-time permanent position with a hybrid work arrangement, allowing for 3 days in the office (with Wednesday and Thursday mandatory) and the option to work from home on two other days. The role is based at Achieve’s Head Office in North Ryde, offering convenient parking facilities.

**Why join team Achieve?**

For many of our staff making a real difference to the lives of people with disability and working with a great, supportive teams is its own reward.
- We appreciate that, but we want our team to know that we value them so offer benefits such as:

- Salary sacrifice options including Fringe Benefits Tax and car leasing.
- Access to personal and financial counselling for you and your family
- A range of paid leave and flexible working options
- Support to stay fit and healthy with fitness memberships and access to wellness programs.

At Achieve it’s more than just a job.

You have the chance to change lives and bring inclusion to life every day.

Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages, and culture.

Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.

**About the role**

The main role tasks include.
- Monitor and manage team inboxes, ensuring timely responses and appropriate actions to key stakeholders across Achieve.
- Manage the receipt of all complaints, assign to relevant owners, and monitor for completion.
- Coordinate and organise a range of staff inductions and workshops including scheduling and logístical arrangements in collaboration with key Achieve stakeholders including L&D.
- Foster effective communication and collaboration with operations staff and managers and the various functions of the team.
- Maintain accurate records and register for complaints, incidents, inductions, and other relevant quality activities.
- Evaluate and maintain various request forms related to customer, practice, and quality matters.
- Communicate internal and external information and updates to the Customer, Practice and Quality team in keeping with existing communication pathways.
- Register policy and procedure documents and provide updates as required.
- Generate and manage basic reports on a fortnightly and monthly basis.
- Other administrative tasks as required.

**About you**

**Pre-employment checks**:
We have a Covid-19 Safety Plan to support our vulnerable clients and our workforce. It is a condition of employment to be fully vaccinated for Covid-19.

**How to apply**:
To register your interest, please click ‘Apply’ now and provide a resume and cover letter outlining your suitability for the role.

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