Member Experience Specialist

1 day ago

City of Parramatta Council, Australia beBeeCustomer Full time $70,000 - $90,000
About The Role

Our Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone.

  • Engage with members within our quality guidelines with emphasis on empathy and uncommon care
  • Communicate effectively to identify and meet member needs with a strong focus on 'First Contact Resolution'
  • Resolve any concerns in a seamless customer experience including the appropriate handling of customers in vulnerable circumstances
  • Identify and investigate member pain points or complaints
  • Manage expectations and aim to provide best possible outcomes for your members
Key Responsibilities
  • Clear targets and promote HCF products and services
  • Work collaboratively as part of a team to achieve business objectives
  • Stay up-to-date with industry trends, product knowledge, and training to improve service delivery
About You
  • Someone who possesses a positive, enthusiastic and collaborative work ethic
  • Outstanding verbal and written communication skills
  • Interest in health insurance
  • Previous experience in sales or promotion of products and services over the phone
  • Solutions focused with a positive and resilient outlook
  • Ability to take ownership of KPIs and commitment to meeting targets

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.

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