Pension Services Manager
4 weeks ago
About This Role
We are seeking an experienced Pension Services Manager to join our team at Equiniti. As a key member of our operations, you will be responsible for delivering exceptional customer service and administrative support to our high net client portfolio.
About the Job
This is an exciting opportunity for a motivated individual to progress their career in pensions administration. You will work closely with our teams in Defined Benefits (DB) and Defined Contributions (DC) Schemes and Pensions Payroll areas, providing technical guidance and support as needed.
Your Key Responsibilities
- Provide administrative services to customers, working towards agreed targets and deadlines.
- Conduct thorough casework reviews and provide feedback to ensure accuracy and quality.
- Resolve customer enquiries in a timely and professional manner.
- Perform and issue pension calculations with precision and attention to detail.
- Offer technical guidance and support to colleagues within your area of expertise.
- Identify and implement process improvements to enhance throughput and customer satisfaction.
- Deliver on-the-job coaching and training to departmental colleagues.
- Carry out projects and ad-hoc activities as assigned by the Team Leader.
About You
- You possess excellent attention to detail and are able to follow defined processes and procedures.
- You have strong communication skills and the ability to develop positive working relationships.
- You demonstrate a proven track record of quality, timely delivery, and a commitment to delivering exceptional customer service.
- You are computer literate and willing to learn various systems.
- You have strong numeracy and literacy skills, with previous pensions experience being essential.
Benefits and Rewards
- Competitive Salary: £45,000 - £55,000 per annum, depending on experience.
- Equiniti Pension Plan: We match employee pension contributions up to 10%.
- All-Employee Long-Term Incentive Plan (LTIP): An opportunity for all employees to benefit if the company is sold successfully.
- Health and Wellbeing: Employee Assistance Programme, life assurance cover at 4x salary, and more.
- Flexible Benefits: Purchase a range of benefits through our flex plan, including gadgets, travel insurance, and holiday trading.
- Time Off: Typically 28 days' holiday plus bank holidays, with 2 volunteer days available.
About Us
At Equiniti, we value equality of opportunity and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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