Senior Pensions Coordinator

2 days ago


Sutherland Shire, Australia Equiniti Full time
Role Overview

We are seeking a highly skilled Senior Pensions Coordinator to join our team in Crawley.

Job Summary

This is an exciting opportunity to work with one of our priority A clients, supporting their pension administration needs. As a key member of our team, you will be responsible for providing exceptional customer service, resolving enquiries, and drafting correspondence.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to develop positive working relationships. You will also possess strong numeracy and literacy skills, with a willingness to learn various systems.

Key Responsibilities
  • Provide administration services to customers, meeting agreed targets
  • Complete and check casework, providing feedback
  • Resolve customer enquiries (oral and written)
  • Draft non-standard correspondence in response to customer enquiries
  • Perform and issue pension calculations, including manual calculations
  • Carry out projects and ad-hoc activities, as determined by your Team Leader
Requirements
  • Excellent attention to detail and capability to follow defined processes and procedures
  • Strong communication skills
  • Strong desire to deliver exceptional customer service
  • Able to develop positive and productive working relationships
  • Computer literate with a willingness to learn various systems
  • Strong numeracy and literacy skills
About Us

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our company has a strong commitment to excellence, integrity, professionalism, partnership, commercialism, and innovation. We employ over 5,000 people in the UK, India, and the US, with an average length of service of 12 years.

What We Offer

We offer a competitive salary of approximately £28,000 - £30,000 per annum, depending on experience. This role also comes with a range of benefits, including opportunities for career progression and professional development. We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note that any offer of employment is subject to satisfactory pre-employment screening checks.



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