Pensions Administrator Specialist

4 days ago


Sutherland Shire, Australia Equiniti Full time
About the Role

We are seeking an experienced Pensions Administrator to join our team at Equiniti, a leading provider of technology and solutions for complex administration and payments. As a key member of our Customer Services Division, you will play a vital role in supporting the processing of illustrations, applications, policy alterations, and general enquiries from customers and advisers.

Key Responsibilities
  • Liaise with customers and advisers through various channels to ensure regular and accurate timely updates are provided.
  • Identify tasks and correspondence types, setting up appropriate actions to ensure completion within allocated timeframes, including General Practitioner reports, chasing ceding schemes, and managing tax treatment of customers within our RTI system.
  • Evaluate and escalate any risks to customers or the business to your line manager, suggesting possible solutions to mitigate these risks/issues, including health and safety.
  • Provide administrative support to servicing teams across a range of queries and products as required by the business.
  • Assist advisers who have produced illustrations via an online portal or wish us to undertake a telephone interview with the customer to obtain medical data to support provision of a best-rate bespoke illustration.
Requirements
  • Demonstrable experience working in a customer service-focused environment.
  • Demonstrable experience dealing effectively with challenging and concerned customers.
  • Demonstrable experience producing information and documents to a high standard of presentation with a high level of accuracy.
  • Demonstrable experience working effectively as part of a team.
  • Demonstrable experience working in a fast-paced office environment.
  • Basic IT skills, with experience using Microsoft Word, Excel, and Outlook.
  • Effective planning and organisational skills.
  • Effective numeracy and data analysis skills.
  • GCSE grade C or above, or equivalent, in Maths and English.
About Us

Equiniti is a rapidly changing, ambitious, and dynamic business that employs 4,000 people in the UK and India. We pride ourselves on delivering first-class customer service and work directly with both advisers and customers. We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Salary

The estimated annual salary for this role is £25,000-£35,000, depending on experience.



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