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Home Loan Expert

2 months ago

Toowong, Queensland, Australia Compare the Market Full time
About the Role

We are seeking a highly skilled and experienced Home Loan Specialist to join our team at Compare the Market. As a Home Loan Specialist, you will play a critical role in guiding customers through their home loan journey, ensuring their needs are met while upholding compliance and regulatory standards.

Key Responsibilities
  • Customer Engagement: Communicate effectively with customers to build rapport and trust throughout their home loan journey, from application to settlement and beyond.
  • Loan Advice: Understand customer needs and objectives to recommend lender and product options that are suitable for their individual circumstances.
  • Compliance: Ensure compliance with Best Interest Duty and Responsible Lending requirements throughout the home loan process.
  • Record Keeping: Maintain accurate and truthful customer records in Salesforce CRM.
  • Collaboration: Collaborate with Home Loan Consultants to resolve credit-related or customer-related queries, ensuring a smooth and timely experience.
  • Mentorship: Mentor Home Loan Consultants, identifying training needs and opportunities to enhance their knowledge and skills.
  • Urgent Requirements: Assist with urgent requirements to ensure a peerless experience for customers.
Requirements
  • Certificate IV in Finance and Mortgage Broking or Diploma of Finance and Mortgage Broking Management.
  • Current AML Training Certificate.
  • Recent Experience: Demonstrated recent experience in Home Loan Lending as a Mortgage Broker either with a bank, Mortgage Credit Provider or similar.
  • Home Loan Platform: Possess a thorough understanding of the entire Home Loan Platform and related systems, including Credit Score/Report, Property and Suburb Report, Salesforce CRM, AFG FLEX, ApplyOnline, Microsoft, and Google Suite.
  • Responsible Lending: Solid understanding and ability to meet Responsible Lending obligations and Best Interest Duty requirements.
  • Financial Acumen: Strong financial acumen with proven problem-solving and critical thinking skills.
  • Customer Focus: Comfortable working with customers in an online, digital space, including online lodgement and processing of home loan applications.
  • Organisation: Highly organised with keen attention to detail, able to manage conflicting deadlines.
About Us

Compare the Market is a high-growth FinTech company on a transformational journey that is focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. We are all about Integrity, Growth, Excellent Customer Service, and being Peerless - without compromise; all of which are critical to delivering on our purpose of 'We honestly strive to empower Australians to make the best decisions saving time, money & stress'.