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Home Loan Specialist

4 weeks ago

Toowong, Queensland, Australia Compare the Market Full time
About the Role

We are seeking a highly skilled and experienced Home Loan Specialist to join our team at Compare the Market. As a key member of our team, you will play a critical role in guiding customers through their home loan journey, ensuring their needs are met while upholding compliance and regulatory standards.

Key Responsibilities
  • Communicate effectively with customers to build rapport and trust throughout their home loan journey.
  • Understand customer needs and objectives to recommend lender and product options that are suitable for their individual circumstances.
  • Ensure compliance with Best Interest Duty and Responsible Lending requirements throughout the home loan process.
  • Maintain accurate and truthful customer records in Salesforce CRM.
  • Collaborate with Home Loan Consultants to resolve credit-related or customer-related queries, ensuring a smooth and timely experience.
  • Mentor Home Loan Consultants, identifying training needs and opportunities to enhance their knowledge and skills.
  • Assist with urgent requirements to ensure a peerless experience for customers.
Requirements
  • Certificate IV in Finance and Mortgage Broking or Diploma of Finance and Mortgage Broking Management.
  • Current AML Training Certificate.
  • Demonstrated recent experience in Home Loan Lending as a Mortgage Broker either with a bank, Mortgage Credit Provider or similar.
  • Possess a thorough understanding of the entire Home Loan Platform and related systems, including Credit Score/Report, Property and Suburb Report, Salesforce CRM, AFG FLEX, ApplyOnline, Microsoft, and Google Suite.
  • Solid understanding and ability to meet Responsible Lending obligations and Best Interest Duty requirements.
  • Strong financial acumen with proven problem-solving and critical thinking skills.
  • Comfortable working with customers in an online, digital space, including online lodgement and processing of home loan applications, and communicating via email, phone, or video call.
  • Highly organised with keen attention to detail, able to manage conflicting deadlines.
What We Offer
  • A dynamic and collaborative work environment where your talents will be recognised and rewarded.
  • Ample opportunities for growth and development.
  • Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
  • Employee discounts on Car, Home, Travel insurance.
  • Income protection insurance provided to support you in the event of non-work-related illness or injury.
  • Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.
  • Access to the Employee Assistance Program.

Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply. We acknowledge that we are strengthened by diversity.