Home Loan Specialist

1 month ago


Toowong, Queensland, Australia Compare the Market Full time
About the Role

We are seeking a highly skilled and experienced Home Loan Consultant to join our team at Compare the Market. As a key member of our team, you will play a critical role in supporting our valued customers in achieving their dream of home ownership.

Key Responsibilities
  • Accurately process home loan applications and verify client documentation in accordance with information submitted via the Home Loan Platform and Salesforce.
  • Build strong relationships with customers and lenders through effective communication and exceptional customer service.
  • Proactively identify and solve problems to minimize disruption and ensure a seamless customer experience.
  • Manage the home loan process from application through to settlement, ensuring timely and accurate completion.
  • Utilize systems such as CTM Salesforce, AFG FLEX, Genesys, and ApplyOnline to manage home loan applications.
Requirements
  • Certificate IV in Finance and Mortgage Broking (desired but not essential).
  • Experience in the Home Loan industry, reviewing and processing loan applications and documentation.
  • Experience using Property Hub (or similar) to order valuations and liaise with valuation companies.
  • Exceptional customer service skills and ability to engage at all levels.
  • Proficient in ApplyOnline, Microsoft Suite, Google Suite, and Salesforce CRM.
  • Strong critical thinking and problem-solving abilities.
What We Offer
  • A dynamic and collaborative work environment where your talents will be recognized and rewarded.
  • Ample opportunities for growth and development, including study support and professional membership reimbursement.
  • Flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight.
  • Additional leave days, including 'ME' leave and 'Volunteer Day' leave.
  • Employee discounts on Car, Home, Travel insurance.
  • Income protection insurance provided to support you in the event of non-work-related illness or injury.
About Us

Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply. We acknowledge that we are strengthened by diversity.


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