Home Loan Specialist

2 weeks ago

Toowong, Queensland, Australia Compare the Market Full time
About the Role

We are seeking a skilled Home Loan Specialist to join our team at Compare the Market. As a key member of our team, you will play a crucial part in guiding customers through their home loan journey, ensuring their needs are met while upholding compliance and regulatory standards.

Key Responsibilities
  • Communicate effectively with customers to build rapport and trust throughout their home loan journey.
  • Understand customer needs and objectives to recommend lender and product options that are suitable for their individual circumstances.
  • Ensure compliance with Best Interest Duty and Responsible Lending requirements throughout the home loan process.
  • Maintain accurate and truthful customer records in Salesforce CRM.
  • Collaborate with Home Loan Consultants to resolve credit-related or customer-related queries, ensuring a smooth and timely experience.
  • Mentor Home Loan Consultants, identifying training needs and opportunities to enhance their knowledge and skills.
  • Assist with urgent requirements to ensure a peerless experience for customers.
Requirements
  • Certificate IV in Finance and Mortgage Broking or Diploma of Finance and Mortgage Broking Management.
  • Current AML Training Certificate.
  • Demonstrated recent experience in Home Loan Lending as a Mortgage Broker either with a bank, Mortgage Credit Provider or similar.
  • Possess a thorough understanding of the entire Home Loan Platform and related systems, including Credit Score/Report, Property and Suburb Report, Salesforce CRM, AFG FLEX, ApplyOnline, Microsoft, and Google Suite.
  • Solid understanding and ability to meet Responsible Lending obligations and Best Interest Duty requirements.
  • Strong financial acumen with proven problem-solving and critical thinking skills.
  • Comfortable working with customers in an online, digital space, including online lodgement and processing of home loan applications, and communicating via email, phone, or video call.
  • Highly organised with keen attention to detail, able to manage conflicting deadlines.
What We Offer
  • A dynamic and collaborative work environment where your talents will be recognised and rewarded.
  • Ample opportunities for growth and development.
  • Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
  • Employee discounts on Car, Home, Travel insurance.
  • Income protection insurance provided to support you in the event of non-work-related illness or injury.
  • Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.
  • Access to the Employee Assistance Program.
About Us

Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply. We acknowledge that we are strengthened by diversity.

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