Technical Operations Coordinator
5 days ago
We are seeking an experienced Technical Field Service Coordinator to join our busy Metro Field Service Team in Melbourne.
This full-time permanent role will support a team of coordinators & technicians to schedule and execute the service and repair of Caterpillar machinery to support our customers in the field.
Key Responsibilities:
- Providing technical advice and support to customers, technicians, and coordinators across the Melbourne Metro region
- Triage and prioritization of service jobs for technicians in the field
- Setup and management of major works, including organizing parts lists, tooling, and equipment, and managing external contractors as required
- Liaising with technicians and coordinators to assist with planning, execution, and follow-up of service and repair works
- Working with supervisors to ensure work planning is optimized
- Day-to-day invoicing and work-in-progress responsibilities
About You:
You are a qualified diesel mechanic with CAT Dealer experience, a self-starter who is willing to go the extra mile to get a 'winning' result for all, and a great collaborator and listener, with the ability to think on your feet and prioritize and complete multiple tasks simultaneously.
Your ideal skills, experience, and attributes include:
- Qualified Diesel Mechanic with CAT Dealer Experience
- Co-ordination/planning experience (preferred but not essential)
- Excellent verbal communication and rapport-building skills
- An empathetic approach with a calm disposition
- Proven conflict resolution abilities under pressure
- Ability to work in a dynamic environment with moving targets
- Experience working with various computer systems – financial and operational
- Strong multi-tasking and time management skills
At William Adams, our people's safety, health, and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, striving to create an engaged, diverse, and inclusive team.
We offer a competitive salary package, including annual salary reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers.
The estimated salary for this role is $85,000 - $110,000 per annum, depending on experience.
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