Technical Operations Coordinator

5 days ago


Clayton South, Victoria, Australia William Adams Full time
About the Role

We are seeking an experienced Technical Field Service Coordinator to join our busy Metro Field Service Team in Melbourne.

This full-time permanent role will support a team of coordinators & technicians to schedule and execute the service and repair of Caterpillar machinery to support our customers in the field.

Key Responsibilities:

  • Providing technical advice and support to customers, technicians, and coordinators across the Melbourne Metro region
  • Triage and prioritization of service jobs for technicians in the field
  • Setup and management of major works, including organizing parts lists, tooling, and equipment, and managing external contractors as required
  • Liaising with technicians and coordinators to assist with planning, execution, and follow-up of service and repair works
  • Working with supervisors to ensure work planning is optimized
  • Day-to-day invoicing and work-in-progress responsibilities

About You:

You are a qualified diesel mechanic with CAT Dealer experience, a self-starter who is willing to go the extra mile to get a 'winning' result for all, and a great collaborator and listener, with the ability to think on your feet and prioritize and complete multiple tasks simultaneously.

Your ideal skills, experience, and attributes include:

  • Qualified Diesel Mechanic with CAT Dealer Experience
  • Co-ordination/planning experience (preferred but not essential)
  • Excellent verbal communication and rapport-building skills
  • An empathetic approach with a calm disposition
  • Proven conflict resolution abilities under pressure
  • Ability to work in a dynamic environment with moving targets
  • Experience working with various computer systems – financial and operational
  • Strong multi-tasking and time management skills
About Us

At William Adams, our people's safety, health, and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, striving to create an engaged, diverse, and inclusive team.

We offer a competitive salary package, including annual salary reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers.

The estimated salary for this role is $85,000 - $110,000 per annum, depending on experience.



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