Technical Field Service Operations Coordinator

1 week ago


Clayton South, Victoria, Australia William Adams Full time

William Adams, a renowned Caterpillar Dealer with almost 100 years of experience, is seeking an experienced Technical Field Service Coordinator with a mechanical background to join its busy Metro Field Service Team.

The successful candidate will support a team of coordinators & technicians to schedule and execute the service and repair of Caterpillar machinery, ensuring high-level customer satisfaction in the Melbourne Metro region.

This full-time permanent role offers a competitive salary package, including annual salary reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre, and more.

The ideal candidate will be a qualified diesel mechanic with CAT Dealer experience, possessing excellent verbal communication and rapport-building skills. They will have an empathetic approach, a calm disposition, and proven conflict resolution abilities under pressure.

A strong multi-tasking and time management skillset is essential for this dynamic environment with moving targets. Experience working with various computer systems - financial and operational - is also desirable.

The selected individual will work closely with Supervisors to ensure work planning is optimised, day-to-day invoicing, and work in progress responsibilities are managed effectively.

In return for their hard work and dedication, William Adams offers a supportive and welcoming culture, committed to recognising and rewarding its employees. Ongoing career and development opportunities are available to help individuals thrive and succeed.

The estimated annual salary for this role is approximately $80,000-$120,000 depending on experience.



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