Education Support Liaison

2 weeks ago


Hawthorn, South Australia Compass Education Full time
Compass Education Support Specialist

Come shape the future of education with us at Compass Education. We believe that time spent in the classroom should be for learning and teaching. Our team is passionate about delivering exceptional customer service and is looking for a skilled support specialist to join them.

The role of Compass Education Support Specialist is to provide high-quality support to our clients, ensuring they receive the help they need to get the most out of our platform. As a member of our support team, you will have the opportunity to work with a dynamic and fast-growing organization, learn from experienced colleagues, and contribute to the growth and success of our business.

Responsibilities:
  • Provide expert support to clients via various channels, including phone, email, and live chat.
  • Manage tickets and ensure timely resolution of issues to meet service level agreements.
  • Collaborate with internal teams to resolve complex issues and implement process improvements.
  • Develop and maintain knowledge of our platform, staying up-to-date with new features and enhancements.
  • Contribute to the development of customer self-service materials and tools.


Requirements:

We are looking for a highly motivated and customer-focused individual with excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. Experience with our platform is highly desirable but not essential. If you are passionate about delivering exceptional customer service and have a passion for learning and growth, we encourage you to apply for this exciting opportunity.

  • Hawthorn, South Australia Compass Education Full time

    About Compass EducationWe are a leading provider of smart school management solutions, serving over 3,000 schools across Australia and beyond. Our mission is to empower educators to focus on what matters most - teaching and learning.Our dynamic team is dedicated to delivering exceptional customer service and support. We're seeking a highly motivated and...


  • Hawthorn, South Australia Compass Education Full time

    About Compass EducationCome shape the future of education with us at Compass Education, a leading smart school management platform. We believe that time spent in the classroom should be for learning and teaching.Our story began when our two co-founders John and Lucas met over a team lunch and bonded over their passion for education technology. After months...


  • Hawthorn, South Australia Compass Education Full time

    Compass Education is a leading provider of smart school management solutions in Australia and beyond. We're looking for an experienced Client Support Officer to join our dynamic and fast-growing team.As a Level 2 Client Support Officer, you'll play a crucial role in providing comprehensive support to schools using our Compass platform. You'll work closely...


  • Hawthorn, South Australia Compass Education Full time

    About the RoleWe are seeking a highly skilled Client Support Specialist to join our dynamic team at Compass Education. As a key member of our Support function, you will be responsible for delivering exceptional customer service to our Enterprise and Independent School clients.Key ResponsibilitiesProvide expert support to clients via various channels,...


  • Hawthorn, South Australia Compass Education Full time

    Drive Client Success with Compass EducationWe're seeking an experienced Education Technology Implementation Specialist to join our dynamic team at Compass Education. In this pivotal role, you will play a key part in delivering exceptional client experiences through seamless onboarding and implementation processes. About the Role:You will collaborate closely...


  • Hawthorn, South Australia Compass Education Full time

    About the RoleWe are seeking a highly skilled and experienced Education Technology Onboarding Specialist to join our team at Compass Education.This is an exciting opportunity for a detail-oriented professional with a passion for delivering exceptional client experiences. As an Education Technology Onboarding Specialist, you will play a critical role in...


  • Hawthorn, South Australia Compass Education Full time

    Comprehensive Support SpecialistAbout the RoleCompass Education is a leading provider of smart school management solutions. We are seeking a comprehensive support specialist to join our established AU Support team.Key ResponsibilitiesProvide comprehensive, thorough and accurate support to schools of all jurisdictions using Compass.Have a sound understanding...

  • Software Developer

    3 weeks ago


    Hawthorn, South Australia Compass Education Full time

    About the RoleWe're seeking a talented Software Developer to join our Compass Education team.As a key member of our product team, you will collaborate with Engineers, Product Owners, and Designers to build and deploy new functionalities, support existing features, and improve site scalability.Key Responsibilities:Design, develop, and maintain secure,...


  • Hawthorn, South Australia Compass Education Full time

    Transforming Education with Innovative Solutions">Come shape the future of education by joining our team at Compass Education.We strive to deliver new innovations, functions, and process improvements as technology advances. Our services are specifically designed to improve school processes, community culture, and student learning outcomes.Compass Education...


  • Hawthorn, South Australia Compass Education Full time

    Come shape the future of education with Compass Education, a leading provider of innovative school management solutions.At Compass Education, we are passionate about delivering cutting-edge technology that enhances student learning outcomes and improves community culture.We strive to provide an exceptional educational experience for students, teachers, and...


  • Hawthorn, South Australia Compass Education Full time

    About Compass EducationWe are shaping the future of education with innovative solutions that improve student learning outcomes, community culture, and school processes.Our product is used by over 3,000 schools across Australia and beyond, serving thousands of students, parents, and teachers. We're a team of passionate individuals who collaborate to build...


  • Hawthorn, South Australia Compass Education Full time

    Welcome to Compass Education, a pioneer in smart school management solutions. We are shaping the future of education by providing innovative tools that empower teachers and students alike.We are currently seeking a highly skilled Senior Education Onboarding Specialist to join our dynamic team. As a key member of our onboarding process, you will be...


  • Hawthorn, South Australia Compass Education Full time

    About Compass EducationWe are a leading provider of smart school management solutions, connecting over 3,000 schools across Australia and beyond. Our mission is to shape the future of education by delivering innovative technology that empowers teachers and students alike.Your RoleAs a Client Onboarding Consultant, you will play a crucial part in ensuring a...


  • Hawthorn, South Australia Melba Support Services Full time

    About the RoleAs a Disability Support Professional at Melba Support Services, you will play a vital role in supporting individuals with disabilities to live independently and participate fully in their communities.We are seeking experienced support workers who share our passion for enabling and empowering people with disabilities to achieve their goals and...


  • Hawthorn, South Australia Compass Education Full time

    About Compass EducationWe're shaping the future of education, and we need your expertise to help us revolutionize the way schools manage their timetables. As a Senior Software Engineer at Compass Education, you'll be part of a dynamic team that's passionate about making a real difference in the lives of students, teachers, and parents.Role SummaryWe're...


  • Hawthorn, South Australia Compass Education Full time

    Compass Education is seeking a skilled Senior Software Engineer to join our Product team.About CompassWe are a leading provider of school management solutions, serving over 3,000 schools across Australia and beyond. Our innovative products aim to improve the educational experience for students, teachers, and parents.Job SummaryThis is an exciting opportunity...


  • Hawthorn, South Australia Compass Education Full time

    About the RoleWe are seeking a highly skilled Senior Software Developer to join our team at Compass Education, a leading provider of school management solutions.The successful candidate will have a strong background in object-oriented programming languages, with a proven track record of designing and developing secure, scalable software solutions.Key...


  • Hawthorn, South Australia Compass Education Full time

    About Compass EducationCome shape the future of education with us.We're a dynamic and innovative company dedicated to delivering smart school management solutions worldwide. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Our mission is to genuinely provide students,...


  • Hawthorn, South Australia Compass Education Full time

    About Compass EducationCompass Education is a pioneering force in education technology, dedicated to revolutionizing the way schools operate and students learn. With a proven track record of delivering innovative solutions, we strive to make a lasting impact on the educational landscape.The RoleWe are seeking an exceptional Senior Software Engineer to join...


  • Hawthorn, South Australia Compass Education Full time

    Role OverviewWe are seeking a highly skilled and experienced Senior Software Engineer to join our Griddle (Timetabling) team at Compass Education. This is an exciting opportunity to shape the future of education by developing innovative timetabling solutions.About the Role:Design and Develop Secure, Scalable Software: As a Senior Software Engineer, you will...