Education Support Liaison
2 weeks ago
Come shape the future of education with us at Compass Education. We believe that time spent in the classroom should be for learning and teaching. Our team is passionate about delivering exceptional customer service and is looking for a skilled support specialist to join them.
The role of Compass Education Support Specialist is to provide high-quality support to our clients, ensuring they receive the help they need to get the most out of our platform. As a member of our support team, you will have the opportunity to work with a dynamic and fast-growing organization, learn from experienced colleagues, and contribute to the growth and success of our business.
Responsibilities:
- Provide expert support to clients via various channels, including phone, email, and live chat.
- Manage tickets and ensure timely resolution of issues to meet service level agreements.
- Collaborate with internal teams to resolve complex issues and implement process improvements.
- Develop and maintain knowledge of our platform, staying up-to-date with new features and enhancements.
- Contribute to the development of customer self-service materials and tools.
Requirements:
We are looking for a highly motivated and customer-focused individual with excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. Experience with our platform is highly desirable but not essential. If you are passionate about delivering exceptional customer service and have a passion for learning and growth, we encourage you to apply for this exciting opportunity.
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