Client Support Team Member
4 days ago
Compass Education is a leading provider of smart school management solutions in Australia and beyond. We're looking for an experienced Client Support Officer to join our dynamic and fast-growing team.
As a Level 2 Client Support Officer, you'll play a crucial role in providing comprehensive support to schools using our Compass platform. You'll work closely with the Support Manager and Supervisors to resolve technical issues, provide training, and ensure seamless implementation of our solutions.
We're committed to delivering exceptional customer service and creating an inclusive environment for all employees. If you're passionate about education technology, problem-solving, and collaboration, we encourage you to apply for this exciting opportunity.
About the Role
- Provide technical support to schools via email, phone, and live chat
- Assist with module configuration, troubleshooting, and issue resolution
- Collaborate with cross-functional teams, including Product and Customer Success
- Develop and deliver training sessions for schools
Requirements
- Bachelor's degree in a relevant field or equivalent experience
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer
- A competitive salary: $60,000 - $80,000 per annum
- Ongoing learning and development opportunities
- A collaborative and supportive work environment
- A generous parental leave program
Prior to Commencing Employment
- a valid Employee Working With Children Check
- a satisfactory National Police Check
- verification of unrestricted work rights in Australia
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