Customer Experience Ambassador

2 weeks ago


Brisbane, Queensland, Australia Scape Full time
About Scape

Scape is a leading provider of student accommodation in Australia, offering a unique and amazing experience to over 15,000 students. Our vision is to be the Earth's best living company, providing a safe and inclusive environment for students to thrive.

The Role

We are seeking a passionate and inspired Customer Experience superstars to join our team as Resident Services Specialists. As a key member of our community, you will be responsible for delivering high-quality service to our residents, ensuring their stay with Scape is one to remember.

Key Responsibilities
  • Provide exceptional face-to-face customer service and support to residents
  • Manage competing priorities and maintain accuracy and customer service standards
  • Utilize computer literacy and proficiency in Microsoft Office suite and accommodation management software
  • Develop and maintain strong relationships with residents and stakeholders
What We Offer

At Scape, we value our employees and offer a range of benefits, including:

  • A day off to celebrate your birthday
  • A recharge day (known as a Bueller Day)
  • 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge
  • Referral bonuses
  • EAP, Sonder & Duress support
Our Culture

We honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.



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