Technical Support

3 days ago

Sydney, New South Wales, Australia beBeeCloud Full time $90,000 - $135,000
Job Title: Technical Support & Cloud Consultant

Are you an experienced and motivated technical support and cloud consultant looking for a challenging opportunity to join our team? We are seeking a skilled professional to provide technical support and expertise to our clients in the Asia-Pacific region.

The successful candidate will be responsible for providing first-level support, analyzing and resolving complex technical issues, and working closely with our global R&D experts. The role involves managing client environments, performing level-one analysis, reproducing problems, and developing software fixes in Java.

This is a unique opportunity to work with cutting-edge technology, manage cloud resources, and ensure seamless performance. If you have a strong background in financial software implementation and support, excellent communication skills, and a passion for delivering exceptional customer service, we would love to hear from you.

The ideal candidate will possess:

  • Strong technical skills, including experience with XML APIs, Web Services (SOAP/REST), and Web Application Servers (Tomcat/JBoss/Websphere)
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
  • Effective communication and interpersonal skills, with the ability to work with cross-functional teams and clients
  • Experience with versioning tools like Git and Unix commands

In return, you can expect a competitive salary, opportunities for professional growth and development, and a dynamic and supportive work environment. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, please submit your application.

Key Responsibilities:

  • Provide technical support and expertise to clients in the Asia-Pacific region
  • Analyze and resolve complex technical issues
  • Manage client environments and perform level-one analysis
  • Develop software fixes in Java

Qualifications:

  • Engineering School degree or equivalent
  • 4-5 years of working experience with financial software implementation and/or support
  • Strong technical skills, including experience with XML APIs, Web Services (SOAP/REST), and Web Application Servers (Tomcat/JBoss/Websphere)
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
  • Effective communication and interpersonal skills, with the ability to work with cross-functional teams and clients

Working Environment:

  • Dynamic and supportive work environment
  • Competitive salary and benefits package
  • Opportunities for professional growth and development

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