Technical Support Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $100,000 - $150,000
Job Overview

As a Technical Support Engineer, you will be responsible for owning, investigating and solving customer technical issues. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong passion for technology.

The organization focuses on building trust and confidence through delivering seamless support experiences. We utilize advanced technology to help resolve issues quickly and securely.

Key Responsibilities:

  • Responding to and resolving customer technical issues by collaborating with internal teams and leveraging troubleshooting tools and practices.
  • Developing specific technical and professional proficiency to enable resolution of customer issues through training and readiness.
  • Identifying potential product defects and escalating appropriately to resolve, contributing to product improvements.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology or related field and 3+ years of technical support, technical consulting experience, or information technology experience.
  • OR 5+ years of technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience.

We Offer:

  • A dynamic work environment that fosters growth and development.
  • Ongoing training and readiness programs to enhance technical skills.
  • The opportunity to contribute to product improvements and make a lasting impact.

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