Dementia Support Coordinator Lead

4 days ago

Darwin, Northern Territory, Australia beBeeLeadership Full time $113,313 - $144,514
Senior Dementia Support Coordinator

This is an exciting opportunity to join a dynamic team and lead the way in dementia support. As a Senior Dementia Support Coordinator, you will be responsible for managing a team of professionals, ensuring high-quality service delivery, and driving program outcomes.

You will provide expert guidance, foster a supportive culture, and drive results. The role involves overseeing case management, managing resources, ensuring compliance with key performance indicators (KPIs), and maintaining strong relationships with key stakeholders.

The Role:
  • Apply your expertise in assessment and biopsychosocial approaches, implement practical, innovative strategies to prevent, minimize or respond to changes in behaviour related to dementia.
  • Understand and engage with HammondCare's mission, model of care, case management framework, and practice guidelines, policies, and procedures.
  • Provide professional leadership for team members.
  • Ensure timely allocation of incoming referrals to the appropriate consultant in alignment with KPIs and activity work plan.
  • Responsible for office environments, including safety, routine maintenance, and functioning equipment and information communication technology (ICT).
  • Oversee local use and maintenance of fleet vehicles, including utilization, electronic tracking, and reporting.
  • Responsible for delegated approvals for brokerage and travel, in line with financial delegation and HammondCare policy.
  • Ensure the wellbeing and safety of team members are considered and proactively managed.
  • Maintain local key stakeholder relationships with support from senior team leader.
  • Provide regular reporting to regional manager on staff performance, service quality, operational performances, and issues.
  • Recruit team members with appropriate skills for specific roles.
  • Effectively manage customer complaints or challenging situations, notifying regional manager early and head of national programs when needed.
  • Work with regional manager to address incidents and feedback relating to service quality.
  • Improve own knowledge and skills as part of advisory care and partnerships team.
Key Qualifications and Skills:
  • Tertiary qualifications in nursing, allied health, or health-related degree.
  • Demonstrated experience and knowledge in supporting older people and carers living with dementia, with emphasis on psycho-social approaches to case management.
  • Ability to manage and support a team of skilled professionals across multiple sites and locations.
  • Strong customer service ethic and attitude.
  • Ability to work on multiple tasks and projects simultaneously.
  • High-level communication and interpersonal skills.
  • Strong planning and organizing skills with ability to prioritize tasks to meet deadlines.
  • Strong analytical skills and attention to detail.
  • Good customer management skills for delivery of services to external customers.
  • Strong administrative and computer skills.
  • Australian driver's licence and willingness to travel intra and interstate.
  • Empathy and patience.
What We Offer:
  • Opportunity to make a real difference in the lives of older people and their carers.
  • Chance to develop your skills and knowledge in a supportive and dynamic environment.
  • Collaborative and inclusive team culture.
  • Ongoing training and development opportunities.
  • Competitive salary and benefits package.
How to Apply:

Interested candidates should submit their applications, including a cover letter and resume, to [insert contact details].

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