Guest Services and Reservations Agent

6 months ago

Noosa Heads, Australia SOFITEL Full time

**Company Description**:

- Join_ **Sofitel Noosa Pacific Resort** today

Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

As one of the first points of contact for our guests, our exceptional team of **Guest Service and Reservation Agents** provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.

**Duties & Responsibilities**:
These are active front of house positions involving:

- Providing a high level of customer service
- Recognising and welcoming regular guests
- Providing a personalised service and experience for our guests
- Perform accurate and efficient guest check-in and check
- out
- Update and maintain accurate guest details
- Assist with reservation inquiries
- Effectively liaise with other departments to ensure required tasks are completed
- Maintain good communication and work relationships in all hotel areas

You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing.
**Qualifications**
- Previous experience in a Front Office or Reservations role
- Opera Property Management System experience (highly regarded)
- Ability to multitask whilst ensuring exceptional attention to detail
- Exceptional communication and customer service skills
- Outstanding passion to deliver excellent guest service
- Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
- High level of creativity and artistry with local knowledge
- Flexibility to work various shifts including weekends, nights and public holidays
- Immaculate presentation and grooming standards

**Additional Information** Our Benefits**:
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- ** Work Your Way** with flexible working arrangements
- ** Complimentary **Daily Continental Breakfast
- ** Complimentary **Onsite Parking
- ** Complimentary **Fortnightly Lunches
- ** 30% discount off your food & beverage** at Accor properties worldwide
- ** Generous Accommodation discounts **at Accor properties worldwide
- Industry-renowned Accor Hotels Academy Professional **Training and Development**:

- Accor **10 weeks** **paid parental leave**:

- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

  • Guest Service Agent

    5 months ago

    Noosa Heads, Australia Mantra French Quarter Full time

    **Mantra French Quarter** is in the heart of sophisticated Hastings Street Noosa. Some of the shops and cafes are straight out of St Tropez, while the year round sunshine is something you can enjoy for free. The hotel’s fabulous beachside location means it is nearly always full, so time flies when you’re working, but slows right down when you’re...

  • Guest Service Agent and Guest Experience Executive

    5 months ago

    Noosa Heads, Australia SOFITEL Full time

    Company Description - Live the French way - _join **Sofitel Noosa Pacific Resort** today! We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail...

  • Guest Service Agent

    6 months ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Guest Service Agent

    6 months ago

    Noosa Heads, Australia Mantra French Quarter Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find **Mantra French Quarter **offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    6 months ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    5 months ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    6 months ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique...

  • Guest Service Agent

    6 months ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    The Sebel Noosa, nestled between Main Beach and the Noosa River offers a range of Hamptons inspired one and two-bedroom apartment’s steps away from the cosmopolitan shops and cafés of Hastings Street. Noosa has a range of offerings where in your downtime you are encouraged to find your balance. From beach walks before or after work to yoga retreats,...

  • Reservation Agent

    6 months ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only...

  • Guest Service Agent

    6 months ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Guest Service Agent

    3 months ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Reservations Agent

    3 months ago

    Noosa Heads, Australia SOFITEL Full time

    Company DescriptionBelong in a place where you can be yourself and love what you do. Join our resort community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to...

  • Hotel Reservation Expert

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Reservations AgentWe are seeking a skilled Reservations Agent to join our team at Sofitel. As a key member of our front-of-house team, you will play a crucial role in providing exceptional service to our guests.About the RoleThis is a fantastic opportunity for an experienced reservation specialist to work in a dynamic and fast-paced environment. You will be...

  • Guest Service Agent

    6 months ago

    Tweed Heads, Australia Accor Apartments & Realty Full time

    Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of...

  • Front Office Guest Service Agent

    6 months ago

    Noosa Heads, Australia Netanya Noosa Full time

    From studio apartments to three-bedroom villas with direct access and views over Noosa Main Beach, Netanya Noosa is a haven for laid-back luxury. We are searching for a **SUPERSTAR **to join our Front Office Team! As a Front Office Guest Service Agent, you will: - Be part of a team that's key focus is to deliver the exceptional guest experience that...

  • Reservations Agent Liaison

    6 days ago

    Noosa, Queensland, Australia SOFITEL Full time

    Company OverviewSofitel, a renowned hospitality brand, is seeking a highly skilled Reservations Agent Liaison to join our team. This role offers an exciting opportunity to work in a dynamic environment where you can leverage your exceptional communication skills and attention to detail.About the RoleThe successful candidate will be responsible for responding...

  • Reservations Liaison

    4 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Company OverviewBelong in a place where you can be yourself and thrive in a dynamic environment.At SOFITEL, we strive to create an inclusive work environment where every individual can reach their full potential. As a member of our resort community, you will be part of a team where everyone's contribution is valued and respected.Elevate Our Services, Create...

  • Reservations Coordinator

    3 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    **Job Role:** Reservations AgentAbout the Role:We are seeking a skilled Reservations Agent to join our team at SOFITEL. As a key member of our front desk team, you will be responsible for responding to incoming reservations and ensuring strong conversion of reservations enquiries and maximum average room rate at all times.Key Responsibilities:Respond to...

  • Guest Experience Executive

    6 months ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Hotel Reservations Consultant

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Company OverviewSofitel is a renowned resort community where individuals can thrive and reach their full potential. We value every team member's contribution and empower them to innovate and create exceptional guest experiences.We are seeking a skilled Hotel Reservations Consultant to join our dynamic team. This role involves responding to incoming...