Reservation Agent

7 months ago

Noosa Heads, Australia SOFITEL Full time

**Company Description**:

- Live the French way - _join **Sofitel Noosa Pacific Resort** today

We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Sofitel Noosa Pacific Resort is currently seeking a vibrant personality to join our Reservations team on a fixed-term basis for 12 months (parental leave cover). You will assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy levels are achieved. You will be fully conversant with all the Hotel’s facilities and services, including; hotel packages and specials and build rapport with both new and regular guests by maximising the use of guest history.

Previous experience in customer service is essential as well as total dedication to the guest’s journey and attention to detail. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

**Duties & Responsibilities**:

- Accurately and efficiently process guest reservations,
- Provide accurate information on hotel, specials and promotions,
- Update and maintain accurate guest details,
- Assist with reservation inquiries,
- Providing a high level of customer service,
- Providing a personalised service and experience for our guests,
- Maintain good communication and work relationships in all hotel areas.

**Requirements**:

- Previous experience in a Front Office or Reservations role
- Strong interpersonal and phone mannerism
- A passion for sales and promotion
- Ability to multi-task whilst ensuring exceptional attention to detail
- High level of creativity with local knowledge
- Exceptional communication and customer service skills
- Flexibility to work various shifts including weekends, evenings and public holidays
- Immaculate presentation and grooming standards

**Additional Information**
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- ** Complimentary **Daily Continental Breakfast
- ** Complimentary **Onsite Parking
- ** Complimentary **Fortnightly Lunches
- Industry-renowned Accor Hotels Academy Professional Training and Development
- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand
- Discounts on worldwide accommodation and discounted food & beverage.

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