Airport Passenger Service Representative

3 weeks ago

Perth Airport, Australia dnata Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Agent at Perth Airport.

About the Role: As a Passenger Service Agent, you will be responsible for providing exceptional customer service to passengers, ensuring timely and efficient processing of check-ins, and maintaining a safe and secure environment.

Key Responsibilities:

  • Customer Service: Deliver a high standard of customer service to all client airlines, ensuring all customer service requirements are met in a timely, efficient, and professional manner.
  • Check-in Duties: Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
  • Reporting and Compliance: Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Special Assistance: Assist passengers with special needs, including those who require wheelchair assistance.
  • Health and Safety: Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure the safety of passengers and other employees.

Requirements:

  • Customer Service Experience: Minimum of 2 years' experience in a customer service-oriented role.
  • Language Skills: Fluent in Japanese.
  • Physical Abilities: Ability to handle baggage up to 32kg and assist passengers with special needs.
  • Teamwork and Communication: Ability to work within a team, sharing information and providing support to ensure a coordinated approach to customer requirements.

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including on-the-job training and upskilling opportunities.
  • Opportunities for Career Growth: We are committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.

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