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Customer Engagement Support Officer
2 months ago
In the evolving landscape of energy, Endeavour Energy stands at the forefront, providing essential services to over 2.7 million residents in New South Wales. With a workforce exceeding 1,700 dedicated professionals, we are a leading employer in the Greater West of Sydney.
We are on the lookout for skilled individuals who are passionate about their work and their colleagues. As one of Australia's rapidly expanding networks, we welcome 20,000 new customers annually, including those in the Western Sydney Aerotropolis. Together, we strive for a smarter and more sustainable future.
Position Overview
Are you prepared to assume a crucial role that connects customer satisfaction with effective business operations? Join our team as a Customer Business Support Officer and contribute significantly to delivering outstanding customer service while ensuring smooth business processes.
This position offers a unique chance to be part of our Customer Network Solutions team, located in a vibrant office environment.
As a Customer Business Support Officer, your primary goal will be to enhance value for our customers, stakeholders, and the organization by providing thorough business support. Your efforts will be instrumental in maintaining efficient business operations and ensuring an optimal customer experience.
Key Responsibilities
- Provide exceptional customer service to both external and internal clients through various communication channels.
- Offer timely and informed guidance on business processes and systems, including SAP, Microsoft 365, and CRM platforms, while addressing level 1 support on system-related issues impacting our customers.
- Embrace new technologies and actively contribute to the ongoing evolution of Customer Network Solutions' technology strategy.
- Identify areas for process enhancement and propose recommendations to improve existing and new workflows within the Customer Connection Teams, focusing on efficiency.
- Deliver business support functions to inform, shape, and proactively advance issues, ensuring follow-up actions are taken as necessary.
- Coordinate administrative tasks throughout the entire connection process, ensuring a seamless customer journey while safeguarding Endeavour Energy's interests.
- Handle challenging customer interactions and complex inquiries with professionalism and composure.
- Collaborate effectively to provide valuable service to customers and stakeholders, fostering teamwork across internal departments and external partners.
- Perform all tasks competently and efficiently, promoting a positive, customer-centric image of the organization.
What We Offer
- Join a culture that prioritizes care and performance, valuing both employees and customers.
- Access a range of opportunities to step into leadership roles within a dynamic sector.
- Receive recognition and rewards for your contributions.
- Take pride in working for an organization that plays a vital role in the energy transition.
- Benefit from training, personal development, and career advancement opportunities.
Your Profile
We seek an individual who embodies a positive attitude and demonstrates supportive, professional behaviors that align with Endeavour's values. The ability to engage confidently with our team, customers, and stakeholders is essential.
If you are ready to make a meaningful impact on customer satisfaction and operational efficiency, we encourage you to consider this opportunity to join our dynamic team. This role provides a chance to contribute to the growth and success of our organization while enhancing your skills and expertise.
Minimum Qualifications
- Tertiary qualification in business administration, technology, or human resources, or relevant professional experience.
Endeavour Energy is committed to fostering a diverse and inclusive workplace, where every individual feels valued and respected. We conduct various background checks to ensure the suitability of applicants, safeguarding our assets and community.
